Students’ confidence in higher education dipped down to 48% in 2018. That’s 9% lower than just 3 years before. The lack of confidence is a threat to all of…
The Social Psychological Reason We Should Emphasize Customer Service at Universities and Colleges Robert Cialdini, a well-known psychology and marketing professor, published a popular book called Influence: The Psychology…
In Florida’s public higher education system, the “M” word is “metrics.” It is a scary word with all kinds of pressure behind it – and a whole lot…
We have all played the game “telephone” as children. You start with a message from one person, who whispers it once to the next person and the next… until…
Social Media Our department offers a great program for students. It helps them to be successful in their transfer, gives them extra perks along the way, and can make…